Terms and Conditions

The Platform is a marketplace that connects people and businesses who have surplus building and construction materials ("Sellers") with people and businesses who want to buy them ("Buyers"). Most users act as both a Buyer and a Seller at different times, and these Terms apply to you in whichever capacity you are using the Platform.

The Platform is intended primarily for tradespeople and construction businesses, but is also open to members of the public buying or disposing of surplus materials. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Skipless.

To use the Platform you must:

• be at least 18 years old;
• be able to form a legally binding contract under the laws of England and Wales;
• provide accurate, current, and complete information when creating your account; and
• keep your login credentials confidential and notify us immediately of any unauthorised use of your account.

You are responsible for all activity that occurs under your account. Each account is personal to you (or, where you register on behalf of a company or sole trader, personal to that business) and must not be shared, sold, or transferred.

Your username ("handle") can be changed once every 30 days from your account settings. Once changed, a previous handle is permanently retired and cannot be reused, including by you.

Skipless provides a platform that allows Sellers to list surplus materials and Buyers to browse, message, make offers on, and pay for those materials. Unless expressly stated otherwise:

• Skipless is not a party to the contract of sale. When a Buyer purchases an item from a Seller, the contract of sale is formed directly between the Buyer and the Seller. Skipless is not the seller, owner, or supplier of any material listed on the Platform, and does not inspect, test, or verify listings beyond what is stated in Section 5.
• Skipless provides payment processing (via Stripe, see Section 8) and, where relevant, holds funds on trust pending collection as described in Section 9, but this does not make Skipless a party to the underlying sale.
• We do not guarantee that any listing is accurate, safe, of satisfactory quality, fit for purpose, or lawful to sell or use. Responsibility for the accuracy and legality of a listing, and for the quality of the materials sold, rests with the Seller.

As a Seller, when you create a listing you confirm that:

• you own the materials, or are otherwise legally entitled to sell them;
• the listing (title, description, condition, category, quantity, price, and photographs) accurately and honestly describes the materials, including any defects, damage, or limitations;
• the materials are safe, lawful to sell, and, where applicable, comply with any relevant safety, environmental, or waste-disposal regulations; and
• the price and any collection notes you provide are accurate and up to date.

Listings marked as a "draft" are not visible to other users and can be edited freely. Once published, a listing may only be edited or deleted while it is active or a draft — a listing that has been reserved, paid for, or sold cannot be changed or removed, to protect Buyers with an order in progress.

Prohibited items

You must not list, and we may remove without notice, any listing that:

• contains hazardous, contaminated, or asbestos-containing materials, unless clearly and lawfully labelled and permitted to be sold as such;
• infringes any law, including waste, health and safety, trading standards, or consumer protection legislation;
• infringes a third party's intellectual property or other rights;
• is stolen, counterfeit, or misrepresented; or
• is not a genuine surplus building or construction material (the Platform is not for general classified advertising).

A Buyer may purchase a listing at the advertised price, or submit an offer at a different price for the Seller to accept or decline. A binding contract of sale is formed directly between the Buyer and the Seller at the point payment is successfully taken (see Section 8), not before.

Once an order is placed, the listing is marked as reserved and is no longer available to other Buyers unless the order is cancelled or refunded.

Sellers set the price of their own listings. Skipless charges Sellers a platform fee of 10% of the sale price(excluding Stripe's own payment processing fee, described below), deducted automatically before funds are released to the Seller. We may change this percentage from time to time; any change will apply only to orders placed after the change takes effect, and will be published on the Platform.

All payments are processed by Stripe, Inc. and its affiliates ("Stripe"), a third-party payment processor. Stripe applies its own processing fee, which is deducted before funds reach Skipless or the Seller. We do not store your card details — these are collected and processed directly by Stripe in accordance with Stripe's own terms and privacy policy.

Sellers must complete Stripe's own identity verification and connect a bank account before they can receive funds. Skipless cannot pay out to a Seller who has not completed this process.

To protect both Buyers and Sellers, Skipless holds a Buyer's payment on our own platform balance with Stripe until collection of the materials is confirmed, rather than transferring funds to the Seller immediately on payment. Specifically:

• When a Buyer pays for an order, the full amount is charged and held by Skipless via Stripe.
• The order status shows as "awaiting collection" until the Buyer confirms, in the app, that they have collected the materials.
• Once the Buyer confirms collection, Skipless releases the Seller's share (the sale price less our platform fee) to the Seller's connected Stripe account.
• Released funds are then subject to a short holding period (currently up to 7 days) imposed by Stripe before they become available for the Seller to withdraw to their bank account. This is a standard Stripe payout safeguard, may reduce over time as the Platform processes more payment volume, and is not controlled by Skipless.

Buyers should only confirm collection once they have actually received and are satisfied the materials match the listing. Confirming collection releases payment to the Seller and, other than in the circumstances described in Section 10, cannot easily be reversed.

All listings on the Platform are collection-only. Skipless does not arrange, provide, or take any responsibility for delivery, transport, loading, or unloading of materials. Buyers and Sellers must agree collection arrangements (time, location, and any access requirements) directly with each other, including via the Platform's messaging feature.

Skipless is not responsible for any loss, damage, injury, or delay arising from the collection process, including from the physical condition of a collection site.

Where the Buyer is a consumer

If you are buying as a consumer (that is, wholly or mainly outside your trade, business, craft, or profession) from a Seller acting in the course of a business, you have statutory rights under the Consumer Rights Act 2015, including the right to expect that materials are as described, of satisfactory quality, and fit for any particular purpose made known to the Seller. These rights, and any right to a repair, replacement, price reduction, or refund, are owed to you by the Seller, as the party you contracted with — not by Skipless. Nothing in these Terms affects your statutory rights.

Because materials are inspected and collected in person before payment is released, the Consumer Contracts Regulations 2013 "cooling-off" right to cancel an off-premises or distance contract within 14 days does not generally apply in the same way it would to unseen goods delivered to your door — but your core statutory rights under the Consumer Rights Act 2015 around quality, description, and fitness for purpose remain in place.

Where the Buyer is a business

If you buy as a business (including as a sole trader acting for your trade), your contract with the Seller is a business-to-business contract, and the statutory implied terms under the Sale of Goods Act 1979 (as amended) apply instead of the Consumer Rights Act 2015. These terms and any dispute about them are a matter between you and the Seller.

Skipless's role in disputes

Skipless is not a party to the contract of sale and cannot compel a Seller to accept a return or issue a refund. Where a genuine dispute arises (for example, materials that were never collected, or were materially not as described), contact us at [support@skipless.co.uk]and we will assist in good faith, including by pausing release of funds where an order has not yet reached the "awaiting collection" stage, or by reviewing a refund request in accordance with Section 10.

A Seller may issue a refund (in full or in part) for an order at any time before the Buyer has confirmed collection and funds have been released — at this stage, the funds are still held by Skipless and a refund can be processed straightforwardly back to the Buyer's original payment method.

Once a Buyer has confirmed collection and funds have been released to the Seller, a refund can no longer be issued automatically through the Platform, because the funds have already moved to the Seller's own account. In this situation, any refund must be arranged directly between the Buyer and Seller (for example, the Seller repaying the Buyer directly). Contact [support@skipless.co.uk] if you need help facilitating this.

After an order is completed, Buyers and Sellers may leave a review of each other. Reviews must be honest, based on a genuine transaction, and must not contain abusive, defamatory, or unlawful content. We may remove reviews that breach this.

The Platform's messaging feature is provided to help Buyers and Sellers coordinate a sale and collection. You must not use messaging to harass, threaten, or spam other users, to solicit payment outside the Platform for a listing found on the Platform, or for any unlawful purpose.

You must not, in connection with your use of the Platform:

• impersonate any person or misrepresent your affiliation with any person or business;
• attempt to circumvent our fees by arranging payment outside the Platform for a transaction initiated on it;
• scrape, harvest, or misuse other users' data or content;
• upload viruses, malicious code, or attempt to interfere with the operation or security of the Platform; or
• use the Platform in any way that breaches applicable law.

You retain ownership of the content you submit (including listing descriptions, photographs, and messages), but by submitting it you grant Skipless a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display that content for the purpose of operating and promoting the Platform.

The Platform itself, including its design, software, and branding, is owned by Skipless or our licensors and is protected by intellectual property law. You may not copy, modify, or create derivative works from the Platform except as necessary to use it as intended.

We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Full details of what data we collect, why, and your rights are set out in our Privacy Policy, which forms part of these Terms.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to the above, and to the fullest extent permitted by law:

• Skipless is not liable for the acts or omissions of Sellers or Buyers, including the quality, safety, legality, or description of any materials listed or sold on the Platform;
• Skipless is not liable for any loss or damage arising from the collection of materials, including from site conditions or the conduct of the other party;
• we provide the Platform on an "as is" and "as available" basis and do not guarantee it will be uninterrupted, secure, or error-free; and
• our total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform, other than in relation to funds we hold on your behalf pending collection, is limited to the greater of £100 or the total platform fees paid by you to Skipless in the 12 months before the claim arose.

You agree to indemnify and hold Skipless harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these Terms, your listings, your conduct towards another user, or your violation of any law or third-party right.

You may close your account at any time. We may suspend or terminate your account, or remove a listing, if we reasonably believe you have breached these Terms, engaged in fraudulent or unsafe conduct, or where we are required to do so by law. Where reasonably possible, we will give you notice and an opportunity to resolve the issue first.

Suspension or termination does not affect any order already in progress; funds already held in escrow will be dealt with in accordance with Sections 9 and 10.

If you believe a listing, message, or user breaches these Terms or is unsafe or unlawful, please use the "Report" feature on the Platform or contact us at [support@skipless.co.uk]. We will review reports and take action at our discretion, which may include removing content or suspending an account.

We may update these Terms from time to time, for example to reflect changes in our service or in the law. Where changes are material, we will take reasonable steps to notify you (such as an in-app notice or an email) before they take effect. Continued use of the Platform after changes take effect means you accept the updated Terms.

• If any provision of these Terms is found unenforceable, the rest of the Terms will remain in effect.
• Our failure to enforce a right under these Terms is not a waiver of that right.
• You may not transfer or assign your rights under these Terms without our consent; we may transfer our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets.

These Terms, and any dispute arising out of or in connection with them or the Platform, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

Skipless [Ltd], [registered office address]. Email: [support@skipless.co.uk].